The Digital Customer Experience course will provide you with the knowledge needed to improve and enhance the customer journey as well as managing the digital channels used within it. You will enhance your knowledge of changing consumer behaviour and develop the skills to select suitable channels to meet customer needs. The course will enable you to create an appropriate customer experience for your organisation, that considers the company’s abilities and wider legislation.

This course is part of the Diploma in Professional in Digital Marketing.

Distance Learning

  • Blended Learning £730.00 +VAT
“OXCOM has a great online platform and offers very prompt support”
Veronica Bogdacenco
“Experienced and helpful tutors who have guided me well through the course”
Linda Mangsatabam
“The study materials are excellent and the webinars are hugely helpful”
Emma Smith-Bodie
“The tutors are very knowledgeable and top in the field!”
“I had a very good experience with Oxford college of marketing during my distance study to complete Professional Diploma in Marketing”
Mohammed Ismaiel
“I recommend studying with Oxford College of Marketing”
Beth Mahoney

Online Learning System – Two Week Free Trial

Our student online learning system provides learning support for students studying all CIM, UCI Digital courses, Oxcom Digital Marketing and ISM courses. You will be given access to recorded classes, live and recorded webinars, podcasts, course notes as well as reading resources, examples and analysis of exam questions and videos provided by The Oxford Learning Lab.